Who these terms apply to
These terms apply to all orders placed with Kieron Deane trading as Diz Lathe Cuts, Newcastle upon Tyne, UK (kieron@dizlathecuts.co.uk). By submitting an order you agree to these terms.
The service
Diz Lathe Cuts provides hand-cut lathe vinyl record cutting services. Every record is individually cut in real time on a precision lathe in Newcastle upon Tyne. Minor variation between copies is a normal characteristic of bespoke hand-cut records and does not constitute a defect.
Diz Lathe Cuts is a one-person workshop operating Tuesday to Friday. Enquiries and production updates are handled on these days only.
Ordering
An order is placed by submitting the request form at dizlathecuts.co.uk/order. Submitting the form does not confirm an order or reserve a production slot. An order is only confirmed once:
- A quote has been agreed
- Full payment has been received
- All final approved and accessible audio and artwork files have been supplied
We reserve the right to decline any order at our discretion before confirmation.
Payment
Full payment is required before production begins. Payment confirms your slot in the production calendar. Production does not begin immediately on payment — it begins when your slot is reached in the production queue and all final files are in hand.
Prices are as quoted and confirmed before payment. Pricing on the website is indicative; final pricing is confirmed per order based on format, quantity and add-ons.
Production turnaround
Standard production turnaround is approximately 2–3 weeks from payment and receipt of all final approved and accessible audio and artwork. This is production time only. Shipping and transit time is additional and cannot be guaranteed once the parcel is with the carrier.
Larger runs may require additional production time and will be confirmed individually. Diz Lathe Cuts is a one-person workshop and production capacity is limited. Please allow for this.
Fixed deadlines
If you require records by a specific date, this must be discussed and agreed before placing your order. A deadline is only considered reserved once payment has been received and the production schedule has been explicitly confirmed. Submitting an enquiry or order form does not reserve a date.
Rush production is available subject to workshop capacity and is charged at 40% of the order subtotal with a minimum fee of £30. Rush requests are only confirmed once explicitly accepted by Diz Lathe Cuts — not automatically on payment of the rush fee.
Your files and artwork
You are responsible for supplying final, approved and accessible audio and artwork files. Production only begins once all required files are in hand and accessible. If files are shared via a link (Google Drive, Dropbox, WeTransfer) you must ensure access is granted before production begins. Files that require permission requests may delay your order, including rush orders.
You are responsible for checking all audio content, artwork, labels, spelling, track order and file orientation before approving them as final. Once files have been approved and production has begun, corrections may require re-cutting or reprinting and may incur additional costs and delays.
Files are assessed at the point production begins. If a significant technical issue is identified that may affect the quality of the cut, you will be notified before cutting proceeds. If a revised master is required, this may delay the order.
Changes after confirmation
Changes to audio content, artwork, quantities, formats, specifications or packaging after an order has been confirmed may affect the production schedule and may incur additional charges. We will always discuss this with you before proceeding.
Cancellations and returns
Every record cut by Diz Lathe Cuts is a bespoke item made to your individual specification. Once cutting has begun, the record has no resale or reuse value to anyone else. For this reason, returns are not accepted on completed orders.
Bespoke goods exemption: Under the Consumer Contracts Regulations 2013, the statutory 14-day right to cancel does not apply to goods made to a consumer's specification or clearly personalised. Every lathe cut order falls into this category. By placing an order you confirm you understand and accept this.
Before production begins: If you need to cancel before cutting has started, contact us as soon as possible. We will refund any payment received, less any administration or file assessment costs already incurred. We will always be transparent about what has been deducted and why.
Production faults: If a record is defective due to a fault in the cutting process on our part — not a characteristic of the medium or a consequence of the supplied audio — we will re-cut or refund at our discretion. We stand behind the quality of our work. Minor variation between copies inherent to the hand-cut lathe process does not constitute a defect, nor does the characteristic sound of lathe-cut vinyl compared to commercially pressed records.
File or approval issues: We are not liable for errors in the finished record arising from faults in customer-supplied audio, artwork or approved files. If you approved the files as final, those approvals stand. We will flag any technical issues we identify before cutting — but we are not responsible for content errors we were not asked to check.
Intellectual property
By placing an order you confirm that you own, control or have appropriate permission to use all audio content, artwork, samples and other materials submitted. Diz Lathe Cuts accepts no liability for copyright infringement arising from customer-supplied content.
Diz Lathe Cuts may photograph finished records for portfolio and promotional use (including on social media) unless you specifically request otherwise when placing your order.
Packaging
Every order includes a white card sleeve as standard. Additional packaging options (printed centre labels, photocard artwork inserts, poly outer sleeves, coloured sleeves) are available as add-ons at the prices listed on the website.
Printed artwork inserts are printed card inserts supplied with the record. They are not traditional printed and glued outer record jackets. Externally produced printed outer jackets can be arranged through third-party print partners for runs of approximately 25 copies or more — discuss this before placing your order.
Limitation of liability
Our total liability to you in connection with any order shall not exceed the value of that order. We are not liable for any indirect, consequential or economic losses including lost profits, missed release dates or any loss arising from delay by a third-party carrier.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be lawfully excluded.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. The version in force at the time your order is confirmed applies to that order.
Contact
Questions about these terms: kieron@dizlathecuts.co.uk